Delivery and payment

Delivery

• We ship across Ukraine with Nova Poshta to the branch or parcel locker you chose at checkout.
• The delivery fee is paid to the carrier at Nova Poshta rates when you receive the parcel.
• After you place an order, a manager will contact you to confirm it. We send the express waybill number after shipping.
• Delivery time depends on the city and the carrier; you can track the parcel on the Nova Poshta website using the waybill number.

Payment

• On receipt. You pay for the order at the Nova Poshta branch after inspecting the parcel. The carrier also charges a cash-on-delivery fee at its own rates.
• By card online. Any bank card, Apple Pay and Google Pay via monobank, as well as Privat24 and cards via LiqPay. Card details are entered on the payment service’s secure page; we never see or store them.

Available payment methods are shown at checkout. For large amounts, pay on receipt may be unavailable — choose card payment then.

Receiving the parcel

Check the parcel at the carrier’s branch: if the packaging is damaged, draw up a report with a Nova Poshta employee before opening it.

Questions about delivery and payment: contacts.